Recently our finance department paid a proforma invoice - I had to chase Proquest as the payment wasn't showing in our deposit account for nearly 3 weeks? This also happened with the previous deposit invoice. Can the process be made more seamless from your side so that deposit payments made into deposit accounts show immediately?

We recently had an academic blocked by PEC because he downloaded in excess of 100 titles in a month. We were not aware of any blocks in Proquest, and neither the library nor the patron were notified of the block; his access was just limited without explanation. We were informed that Proquest would remove the block at the end of the month, but that was not communicated either. A notification system needs to be in place if patron access is going to be affected.

It would be helpful to have the Date Added (to platform) included in the Export Field Chooser, as well as display in the html report.

Date Added is currently available as a search limiter, and displays in the record view of LibCentral.

This will allow library staff the opportunity to notify customers about password changes and will prevent customer frustration with being unable to access database information over the weekend and during holiday breaks.

I would like to be able to print out or create PDFs of Ebook Central’s books with the highlights and comments that I leave on my Bookshelf Account. Currently, the created PDFs cannot show any annotations I leave on the books. It will be very nice to have the option of displaying the highlights in the PDFs as they are added and showing the comments on either left or right side of the file.

Allow option for copy limit thresholds in extended access to be set to limit the total copies of autopurchases and upgrades combined by title.

If an ebook is available in both PDF and EPUB format, the reader displays the PDF only. You have no chance to display the EPUB format. It would be very helpful for mobile device to have the opportunity to select which format should be displayed and downloaded.

When choosing to upgrade via LibCentral, and if you already have more than one user model (e.g. a 1U and a 3U), we need to be able to select which model to upgrade. i.e. Be able to chose if you upgrade the 3U or the 1U depending on your needs. Currently you can only upgrade the lowest access model. if an unlimited becomes available, you must first upgrade the 1U instead of being able to upgrade your 3U (and therefore pay a smaller upgrade price).

We would like to be able to track any changes made to our Access Permissions and other Settings.
An added benefit would be for an alert to be sent to those accounts with the ability to edit these settings any time that a change is made.
This will greatly assist us in gauging the impact of any changes made and in tracking trends.

Hi,

Good Morning!

We are not able to get to the discipline level when generate any of the reports. Example: Arts & Humanities. You do have fund codes, subject headings like Science, Medicine, Pharmacy etc. and LC call numbers in certain reports but we need get the titles grouped under a particular discipline.

Please add the functionality to generate the reports to get the titles by the ‘disciplines’.

Thanks!
Have a nice day ahead!
With best wishes
Sunita Gandhi for Library Electronic Resources
University of Kansas Libraries
elecres@ku.edu

i can't have my export directly in xls i have it only in .csv and must do some manipulations to get it in correctly excel

It would be wonderful if you could provide information on when you will receive an ebook from a publisher, especially when new editions of print are available. I'm often asked this question when the title can't be located in your catalog but it is known to be available in print and the ebook is available directly with the publisher. Being able to pre-order these books would also be great. When I e-mail support with these questions, I'm often never provided with a response.

We would like the ability to split out Academic Complete from transactionally purchased items.

I would like to be able to set the default citation style in ebook central as an admin.

We have titles with both 1U and NL user licences, but on the library catalogue the statement is "your library owns 1 x copy" which is misleading for users.

I wish libraries could host ebooks they own on the Ebook Central platform. Sometimes we purchase ebook files directly from publishers that don't have their own platform and it would be great if we could host them on Ebook Central. This could be a value added benefit for Academic Complete customers. Alexander Street offers free video hosting for Academic Video Online customers.