Ebook Central

Welcome to the Ebook Central Forum. You are invited to help us improve LibCentral by posting, commenting and voting on ideas. ​

All we require is your name and a professional (work) email address then you are ready to submit, review and vote. Our Ebook Central Forum is open for all Ebook Central users.​

Tips:

  • For customer support or to report a bug, please visit support.proquest.com
  • An idea can be deleted if you’ve submitted it and no one has voted or commented on it.​

We will read every post, although we may not be able to respond to every idea or comment submitted. This information will provide our development team with valuable input on priorities for Ebook Central improvements.​

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Ebook Central license upgrade pricing relates to historical spend

    When upgrading to an unlimited license, it should be taken into account when the institution has previously paid for multiple 1 or 3 user licenses.

    In these cases the institution should be invoiced for the difference between the total spend to date on licenses for that title, rather than the current model of the difference between the unlimited user license and the cost of a single 1 or 3 user license.

    14 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Ordering and Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
  2. Remove Non-Linear from current upgrade hierarchy; give it its own setting.

    We have auto-upgrade enabled, with the expectation that a title will upgrade from one stable limited-user model to the next: 1u->3u->UU. Currently, NL is included in the auto-upgrade hierarchy: 1u->3u->NL->UU.

    This is really inappropriate; NL is a very different sales model from the other three, since you can run out of uses. It's especially problematic if overuse of a 3u has triggered the upgrade - that indicates really heavy use, and really heavy use will run down an NL license very quickly - thus potentially replacing 3u access with no access at all. That's not an "upgrade".

    NL is, however,…

    10 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Ordering and Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your feedback on this issue. Is this primarily an issue only with upgrades or also with autopurchases? I’d like to best understand the scope of the problem, and look forward to all additional feedback from those affected. Keep those great ideas and thoughts coming!

  3. Peak period short term license increase purchase

    A service that would be great to support select titles in peak periods, if you could offer a 'peak period' unlimited access license for a short period 1-2 weeks. If we are experiencing a sharp peak if we could quickly activate a purchase to expand temporary unlimited access to our students, we could assist elevate the access issues they have during crucial, stressful times in their studies.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Ordering and Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback on this potential enhancement. We will evaluate this idea. In the meantime, please continue to provide more feedback and we welcome your votes! We will keep the status of the project updated here. We appreciate your engagement.

  4. Be able to select which user model to upgrade - not always the lowest access model.

    When choosing to upgrade via LibCentral, and if you already have more than one user model (e.g. a 1U and a 3U), we need to be able to select which model to upgrade. i.e. Be able to chose if you upgrade the 3U or the 1U depending on your needs. Currently you can only upgrade the lowest access model. if an unlimited becomes available, you must first upgrade the 1U instead of being able to upgrade your 3U (and therefore pay a smaller upgrade price).

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Ordering and Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make EDI ordering and invoicing available on EBook Central

    EDI ordering and invoicing is a key workflow process and making this possible via EBook Central would improve workflows and processes hugely.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Ordering and Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
  6. Improve order confirmation emails for GOBI

    We currently place most of our ebook orders through GOBI. The order confirmation emails we receive from Ebook Central are pretty minimal. They only include the Title, Author, EISBN and access url. I opened a support ticket about this, but was told "orders submitted from YBP/GOBI provide limited details compared to the direct LibCentral order confirmations" and that I should submit an Idea Exchange request because it wasn't currently on their roadmap to fix this. It would be extremely helpful if these minimal emails at least included access model purchased. We make special notes for titles purchased with limited user…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Ordering and Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
  7. Pay for ebook purchased by credit card

    Please create an option to pay for each ebook purchase with a credit card, rather than being invoiced. This would greatly improve the efficiency of our workflow and likely increase our utilization of the ProQuest eBook Central platform in our library. Thank you!

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Ordering and Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback on this potential enhancement. We are currently reviewing this request, and gathering additional information. In the meantime, please continue to provide more feedback and we welcome your votes! We will keep the status updated of the project update here.

  8. Add a trigger stage to DDA Statements & Mechanism for accurately tracking triggers

    ebook statements should be enhanced to indicate trigger stage (e.g. 1st trigger, 2nd trigger, purchase). Otherwise it requires manual reconciliation which is very time consuming. As well, there should be a mechanism to keep track of triggers even when a title changes price. Otherwise, customers exceed their preferred purchase settings with excessive loans.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Ordering and Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. For clarity, you are referencing the statements and invoices for DDA purchases or does this also include any of the reports you can retrieve from LibCentral (Expenditure, Title, etc.)? Please keep these great ideas and votes coming our way! Thanks much.

  9. 2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Ordering and Invoicing  ·  Flag idea as inappropriate…  ·  Admin →
  10. Upgrade to preferred access model via Cart in LibCentral

    We require the ability to upgrade to the preferred access model via Cart in LibCentral.

    6 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Ordering and Invoicing  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback! We are currently reviewing this request, and gathering additional information about this feature. In the meantime, please continue to provide more feedback and we welcome your votes!

  • Don't see your idea?

Feedback and Knowledge Base