Real-time turn away alerts/reports
Kathleen wants this so she can go in and upgrade immediately. It’s not as helpful to see a turn away report in hind-sight
Thanks for your suggestion. We have a turnaway report available if you contact customer support, but I can see how it would be much more useful to run on demand in LibCentral. While we continue to monitor demand, please feel free to provide more feedback and votes!
Nathaniel Pockras commented
We track turnaways in order to identify priority titles for upgrade. Individual emails help us greatly, but we have to maintain a script to collate everything. If we could get a single daily digest (comparable to what ebrary gave us) with needed information, it would be helpful, and if we could generate a report for a specified time period, it would be wonderful. We can't use COUNTER BR3 because it doesn't provide most needed information and because it includes turnaways for reasons other than concurrent access.
Kathleen Folger commented
We can get real-time alerts via email but sometimes, especially at the start of the semester, there are multiple titles getting multiple turnaways which makes it hard to keep track of. I would like to be able to run a report which shows all titles with turnaways for customized time periods (last 24 hours, last 7 days, last month, etc.) rather than having to wait for the BR3 report to become available.