Real-time turn away alerts/reports
Kathleen wants this so she can go in and upgrade immediately. It’s not as helpful to see a turn away report in hind-sight
Kathleen Folger
shared this idea
Thanks for your suggestion. We have a turnaway report available if you contact customer support, but I can see how it would be much more useful to run on demand in LibCentral. While we continue to monitor demand, please feel free to provide more feedback and votes!
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Nathaniel Pockras
commented
We track turnaways in order to identify priority titles for upgrade. Individual emails help us greatly, but we have to maintain a script to collate everything. If we could get a single daily digest (comparable to what ebrary gave us) with needed information, it would be helpful, and if we could generate a report for a specified time period, it would be wonderful. We can't use COUNTER BR3 because it doesn't provide most needed information and because it includes turnaways for reasons other than concurrent access.
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Kathleen Folger
commented
We can get real-time alerts via email but sometimes, especially at the start of the semester, there are multiple titles getting multiple turnaways which makes it hard to keep track of. I would like to be able to run a report which shows all titles with turnaways for customized time periods (last 24 hours, last 7 days, last month, etc.) rather than having to wait for the BR3 report to become available.