Real-time turn away alerts/reports
Kathleen wants this so she can go in and upgrade immediately. It’s not as helpful to see a turn away report in hind-sight
Kathleen Folger
shared this idea
Thank you for your feedback on our turnaway alerting. This fall, in addition to our current instant book-level turnaway email alert, we will be adding summarized turnaway email alerts (including a csv attachment) for daily, weekly and monthly turnaways. These alerts will be available for you to sign-up to receive on the Alerts page in LibCentral. As we are starting development, we'd love to hear any additional feedback you may have on this enhancement. We appreciate your engagement! Best, Rayna Stowe, Product Owner (LibCentral)
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Nathaniel Pockras
commented
We track turnaways in order to identify priority titles for upgrade. Individual emails help us greatly, but we have to maintain a script to collate everything. If we could get a single daily digest (comparable to what ebrary gave us) with needed information, it would be helpful, and if we could generate a report for a specified time period, it would be wonderful. We can't use COUNTER BR3 because it doesn't provide most needed information and because it includes turnaways for reasons other than concurrent access.
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Kathleen Folger
commented
We can get real-time alerts via email but sometimes, especially at the start of the semester, there are multiple titles getting multiple turnaways which makes it hard to keep track of. I would like to be able to run a report which shows all titles with turnaways for customized time periods (last 24 hours, last 7 days, last month, etc.) rather than having to wait for the BR3 report to become available.