Improve visibility for the user
To improve visibility for the user, are you able to do anything such as add a message to explain why they can’t access a title e.g. in use by someone else and advise to try later rather than “request still pending”.
3
votes
![](https://secure.gravatar.com/avatar/fe5d2e02961c540b05b9d041e977c07c?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
-
Thanks for your feedback. The availability messaging for a title will change based on the many scenarios. A patron would see a "Request still Pending" message when they have submitted a request to their librarian that has not yet been approved. A patron would see a different message for a title that is currently being used by other patrons. This functionality already exists on the platform.