Reference to purchased titles in mediated extened access process
For the extended access at 1U and 3U we would like to use the mediated process, but here the user is not informed that the title is actually already purchased and therefore moderated.
We would like to refer to the purchased/owned title before or during the moderating request.
Michelle Morgan commented
If we have exceeded either our specified price limit or limit on the number of additional copies stipulated in our Extended Access strategy for 1User & 3User titles; we would rather that the patron were not offered the option for placing a Mediated Request.
We would rather that they encountered our customised messaging for "Available on Request" (All copies are currently in use, please try again later) and that his interaction be tracked as a Turnaway. Thank you.