With auto-upgrades, if an eBook is only available as a 1-user license and is in use please could it be reported as a turnaway if someone else tries to access it. Not everyone will fill in the mediated title request so I don't think we are getting a true picture of how often people can't access 1-user titles and we have quite a lot of these. It would also help make COUNTER reporting of turnaways more accurate I would guess? Thanks