Juleah Swanson
My feedback
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4 votes
An error occurred while saving the comment An error occurred while saving the comment Juleah Swanson
commented
I agree with this. We are seeing zero turnaways reported on titles that have known or suspected to have reached their user limits. I find this to be misleading and an incorrect picture of usage and turnaways. I'll submit a separate idea exchange note about the mediated request form, but we also have our settings set as "No" for mediated requests, and yet the system overrides the library's expressed preferences for mediated requests by providing users a mediate form in these instances. The library's expressed preferences should take precedence.
Juleah Swanson
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5 votes
An error occurred while saving the comment Juleah Swanson
commented
I had a similar request under the improvement titled: "Mediate Request library preferences" Our issues at the University of Colorado Boulder are similar. When an ebook is not available for auto upgrade, and multiple copies need to be purchased, we want to see turnaways for the title, rather than mediated requests. There are many cases where we might not be able to purchase additional copies to satisfy the mediated requests. Communicating rejection back to patrons may be perceived harsher than a patron experiencing a turnaway.
Juleah Swanson
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8 votesJuleah Swanson
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35 votes
Thank you for your suggestions and votes on this. We're considering ways of potentially adding this functionality.
Juleah Swanson
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4 votesJuleah Swanson
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6 votesJuleah Swanson
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At the start of every school year, I run into this same issue and frustration with Ebook Central. Titles are showing zero turnaways but have multiple mediated requests submitted within a week. This is an inaccurate and misleading view of turnaways and usages. All other ebook platforms accurately collect turnaway statistics, so I don't understand why the data on Ebook Central is wildly different.