It would be incredibly useful if e-book entries listed when there are publisher restrictions on downloading, printing, copying. This language on the page is insufficient: "Copy is not available for this book. Print and chapter download are not available for this book."

This FAQ it not so helpful as there could be several disparate reasons as to why this it occurring: https://support.proquest.com/s/article/Why-is-the-download-button-grayed-out?language=en_US. It puts the burden on us or the user to contact you if we want more info on why a download button is greyed out. If you know up front that there is a publisher restriction, please note it on the page to save time for all involved.