Export citations for "EndNote/Citavi" are in difficult to use format
Exporting citations for "EndNote/Citavi" appear to normally result in file download named:
The customer reports (and I confirmed) that doesn't open seamlessly with Chrome on a Mac with EndNote.
Customer asks, your KB article says the files "should be downloaded as a .action or .ris file into your Downloads folder". Why not always one or the other (preferably .ris files)?